POLICY QUALITY

POLICY QUALITY

POLICY STATEMENT Fremantle Hydraulics is committed to supplying first class hydraulic equipment, systems, repairs, maintenance and testing to meet its customer’s specifications relating to quality, safety and environmental requirements. The Fremantle Hydraulics operational system is designed and followed to comply with the requirements of ISO 9001, with all Fremantle Hydraulics personnel fully aware of, and involved in the effective operation of the system. Through consistent review of process performance and setting improvement levels, Fremantle Hydraulics is able to develop its services as required by the market and the goal of continuing to supply services and equipment of the highest reliability. AIMS AND OBJECTIVES We recognise that the quality of our equipment, products and services are determined by our customer’s needs and expectations. Our objectives are to:
  • Identify the changing needs and expectations of our customers
  • Develop and maintain processes and procedures that ensure that these changes are accommodated
  • Achieve efficiency in our operations, attention to detail, and responsiveness to customer priorities
  • Provide quality products and services on time, and at the lowest cost
  • Provide an employment environment where continuous improvement is encouraged
RESPONSIBILITIES We, as a company will:
  • Train all Employees to identify areas where improvement can be achieved
  • Remove wasted and non-value added steps and time in our processes where feasible
  • Strive to ensure that customer and stakeholder satisfaction is achieved at all times, and in all things
  • Support the adoption of appropriate quality systems and management principles in order that all stakeholders benefit from this commitment to quality
Employees are expected to:
  • Assist and cooperate in ensuring that this policy is followed
  • Actively participate in the adherence of this company to the achievement of the goals and objectives of this policy

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